Results 1 to 9 of 9
-
19-12-2005, 10:18 PM #1
Let This Message Be heard loud and Clear
The AC Distributors will All be planning their summer campaigns soon.......
Inundating us with price lists, brochures
When they do call, pse ask them the following:
When they provide you with a system does it arrive with a set of technical , troubleshooting manuals......in plain English.........or Greek if you happen to buy the stuff in the Aegian......
Must have the " crystal mark"............., not one sheet with ten languages from English to Hungarian......
Do they have a fully serviced training centre
What technical support do they provide
When they provide you with faulty equipment, or damaged goods.........
Do they compensate you adequately
The present scenario is thus:
Distributors are quick to use price as a tool to offload their wares.
Some offer incentives like points.
Price considerations, freebies, glossy brochures......dont stack up.
In business we must know our gear..........inside out.
Stick with one reputable manufacturer, thats what I say.
And if customer says that XYZ can provide system for half the price..........then tell him he can put in cheapo and suffer the consequences, ie: poor or lack of service
The buzzword is Training, Training, Training.....
Im not sure how many of you are familiar with Valiant, who make superb combination gas water heating appliances.
Ive been on their training courses..........They are free and excellent..............
Why cant AC guys do the same?
Vote with your feet................Remember its you who will be climbing up onto the roof.........in the wet.
The Distributors leave us with the worry and headaches........there money is nicely tucked up in the bank......They sleep well under their duvets...
Ok...........Methinks I doth protest too much!!!
Any opinions, statements and facts expressed in this message do not constitute legal advice in any shape or form and is given for a general outlook in nature. You are advised to seek appropriate and specific professional assistance from a regulated and authorised advisor for definitive advice.
-
19-12-2005, 10:25 PM #2
Re: Let This Message Be heard loud and Clear
I agree with you Abe . . . . here most of the distribitor will not give you a service manual . . . so hehehe never think of training . . . but things have to change
Engineering, sciences, math, physics and my brain will generate "not responding " soon
-
21-12-2005, 01:41 PM #3
Re: Let This Message Be heard loud and Clear
In business we must know our gear..........inside out.
Stick with one reputable manufacturer, thats what I say.
Which of the UK based manufacturers have you found to be the most reputable! I'm looking to specialise in one as you advise! The natural choice is Daikin, but I'm open to suggestions.
-
21-12-2005, 03:51 PM #4
Re: Let This Message Be heard loud and Clear
Aiyub,
It's plain to me that you want the penny and the bun.
Technical back-up? Readable manuals? Suppliers who know what they are doing....?
You'll want the kit to work first time without any hassles next.
Steady on......
________
Henry Ford HospitalLast edited by Argus; 07-02-2011 at 08:46 AM.
-
21-12-2005, 04:28 PM #5
Re: Let This Message Be heard loud and Clear
You know what Argus...........When I install an AC and I open up the sheet they supply with the kit
I wonder.............Who the hell has written this tripe?????
Could they not get it done properly , I dont have an example at moment to give at moment as an example
At one time I thought let me write to the manufacturer and offer to be a technical writer for them....
Now, I see youre a writer .................Any opinions, statements and facts expressed in this message do not constitute legal advice in any shape or form and is given for a general outlook in nature. You are advised to seek appropriate and specific professional assistance from a regulated and authorised advisor for definitive advice.
-
21-12-2005, 04:29 PM #6
Re: Let This Message Be heard loud and Clear
Originally Posted by daddymac
Im at a crossroads at moment.........But am seriously thinking of either Daikin or Mitshubish ElectricAny opinions, statements and facts expressed in this message do not constitute legal advice in any shape or form and is given for a general outlook in nature. You are advised to seek appropriate and specific professional assistance from a regulated and authorised advisor for definitive advice.
-
21-12-2005, 04:46 PM #7
Re: Let This Message Be heard loud and Clear
Originally Posted by AiyubTakes a licking, keeps on ticking.
-
21-12-2005, 04:59 PM #8
Re: Let This Message Be heard loud and Clear
Originally Posted by Aiyub
For my sins, Abe , I am.
I will revise and rewrite any instruction manuals into proper English for any company who will pay me to do it, I'll even write 'em from scratch using raw data, if necessary.
That's a piece of cake. The tricky bit is getting adequately paid, because it is not a half-day job.... I'll leave the rest to your imagination. Rewriting manuals is not a cheap exercise.
On a serious note the distributors of small split systems can only work with what they are given. Many of the manuals and instructions are originated in one or two oriental languages, and then translated into English. With only one or two exceptions they are flawed.There are some reasons.
My personal experience is that the original work is relegated to the person on the lowest rung on the factory hierarchy, usually the least experienced, because it is low status. He then assembles all sorts of bits and pieces, from different departments or previous manuals, often physical cut and paste works; then when it is complete, frequently after the equipment is first sold, it is translated into English. All this is done to an impossible deadline. To make bad matters worse, the flawed English versions are then translated into the main European languages.
Along with the flawed translations come inappropriate working suggestions, reflecting practices in those countries, such as venting refrigerant as a purge, (though this is disappearing lately) inappropriate electrical cable sizes, etc.
-
21-12-2005, 09:26 PM #9
Re: Let This Message Be heard loud and Clear
Originally Posted by Argus
very interesting that has answered some very old questionsShushhhhh!!! it seems to be working now