Fujitsu Engineer urgently needed (Please help)

[The Viking]

So, is any member working directly for Fujitsu?

If so can you please send me a PM.
(I need some help finding the correct PCB for a unit I working on)

[frank]

Viking

Ring Climate Centre and ask for Fujitsu technical.

[Chill doctor]

Or thell us the unit your working on and which pcb you require..

[The Viking]

Or thell us the unit your working on and which pcb you require..

Thanks Chill,
Unfortunately so did you hit the nail on the head there

I know which boards I need, Fujitsu knows which boards I need, yet they have supplied the wrong ones twice now

(and with a couple of weeks delivery time in between, needless to say, the end-user ain't happy)

But thank you anyway.

[frank]

I know which boards I need, Fujitsu knows which boards I need, yet they have supplied the wrong ones twice now

(and with a couple of weeks delivery time in between, needless to say, the end-user ain't happy)

I had this fairly recently on a Fujitsu under ceiling unit. It took Fujitsu (or Climate centre) over 11 weeks before we finally got the correct part.

And in the meantime, all we got was grief from the customer as the unit was in their "Test Facilty" which ran quite warm without cooling.

Good back-up is so important to keep good customer relations - unfortunately, this is one of the reasons why I don't use Fujitsu, even though it is a cheaper brand and I could win more work based on price.
It's just that I don't like my customers thinking I'm crap at sorting out the problems when the A/C breaks down.

[Chill doctor]

Have you tried ringing fujitsu directly?

[paul_h]

most fujis have an 'ez' code on the pcb, that identifies the PCB exactly. If you have the old board look for that identifier.
It's an 'ez' designation printed on the board or on a sticker down here anyway, might have a different code there.
But knowing that code, you always get the right board from fujitsu.

[The Viking]

most fujis have an 'ez' code on the pcb, that identifies the PCB exactly. If you have the old board look for that identifier.
It's an 'ez' designation printed on the board or on a sticker down here anyway, might have a different code there.
But knowing that code, you always get the right board from fujitsu.

Errrmm, that's what was I were told as well

But I got two boards in front of me, both with the same EZ number but the boards ain't the same

[borodave1973]

We use acd don't seem to have any problems with wait times etc might be worth giving them a try

[The Viking]

Cheers for the suggestions,

I now got a Fujitsu engineer to the site on Monday...
(hopefully his van will be full of PCBs)

[chillin out]

(hopefully his van will be full of PCBs)

Yeh right..,, just like our customers think that our vans ae full of compressors..lol

Hope you get it sorted.

Chillin

[paul_h]

Yeh right..,, just like our customers think that our vans ae full of compressors..lol

Hope you get it sorted.

Chillin

I didn't want to be the one that tells him

[yoelyeve]

Go to fujitsugeneral.com
Log in contractor
user-name installer
password 1ton12kbtu
serch by model#

[Danny11]

I pal im a fujitsu engineer,If you get stuck again give us a shout.

Cheers

Danny
(www.airconsquad.co.uk)

[The Viking]

Cheers Danny,

It's sorted now........

The system is going to be ripped out next week.

[Danny11]

?????? You ok jollycold