hello folks.. same freezer. Same problem.. Opened it up. blasted the ice away...
...how long for the fridge to cool down?
Printable View
hello folks.. same freezer. Same problem.. Opened it up. blasted the ice away...
...how long for the fridge to cool down?
"...how long for the fridge to cool down?" A couple of hours if all the ice has gone, sorry what exactly is the question?
Hi,
My FF200E has started playing up today. I got the beeps and 2 flashing yellow lights, so turned the dials off and on again - the unit seemed to be operating ok after doing this.
Then I inspected the frozen food properly and it was all defrosted. :mad:
I removed the freezer drawers and unscrewed the panel and removed the fan panel. If there was any ice here it has now all melted and the drain hole is all clear.
Any idea what the problem could be? I've just put a thermometer in the fridge to see if that is failing to keep cool too.
Cheers, Jonny
Hi Guys,
I have the same problem with my ff200e model....I bought it in july 2008 and it didnt have any problems. A couple of weeks ago, my wife woke up in the morning and found that there was a "door open" beeps from he fridge so she made sure she shut the door tight. The beeps stopped but aftre 4 - 5 days, the fridge was warm and food was defrosted. I checked the freezer and it was fine, no problems at all. So I turned the sensor knob to "super cool" but no difference. The next day I called the Hotpoint support as I have a 3 years extended warranty on it. The engineer came the next day, opened the freezer back panel and defrosted the ice with the hair dryer and left. Asked me to let the fridge stay off until the next morning. I switched it back next morning and the problem was still there, the fridge would just not go cold. I called the engineer again and he said he will come the next day as it was sunday and he wasnt working on Sundays. He came on Monday and did the same thing, opened the back freezer panel but there was no ice, so put it back and in the process on screwing the panel back, he broke the panel (cracked it) and left saying all is fixed. The problem was still there, so I called the Hotpoint again and explained to them what the engineer had done and requested not to send the same engineer again as he obviously did not know what he was doing. So they sent another engineer after 2 days (today - 31-03-2010). He did the same thing, opened the freezer back panel and found no ice....so he said the fan is not working as it should be.....he will order a new fan and the back panel that the previous engineer broke. But he said he would not be able to fix it sooner that 10-04-2010.....(10 days from today). I called the service centre again and asked them for the complians dept. I was told that someone will give me a call back in 48 hours to discuss my concern. I told them I am not happy with the Hotpoint service as when I took extended warranty, they told me any problems will be dealt with within 24 hours and its already a week and I have to wait for another 10 days for it to be fixed. No guarantee if that would fix it. I cannot beleive that Hotpoint service centre takes 10 days to get items from Hotpoint Warehouse. The same company !!!!. I would not recommend hotpoint to anyone anymore....and I am waiting for the day when this will be fixed. My last fridge freezer was Bosch and it lasted 10years with NO PROBLEMS at all. I just wanted to buy a larger, newer version...thats it...regret it now.
I have an older Model Hotpoint (CTX14CYKRAD Serial # ZM745484) that has the exact same problems as described in the posts here.
First the problem was, the freezer froze well, but the refrigerator was not cold.
So, I took off the panel in the freezer, and defrosted with a hair dryer.
That worked and the refrigerator food is cold.
But now, it won't stop running.
Any ideas PLEASE on how to fix this? (Am at wits end - 2 refrigerators in 6 months).
I urge all to cont corporate headquartes of G.E. Following is my letter;
After having a horrid experience with a Magic Chef refrigerator, I chose to but an older model Hotpoint top freezer refrigerator. (Older models were made with more care - supposedly).
I was very happy with the choice I made, However, after a few months the refrigerator section was not cooling. No problem - I took the freezer panel out - defrosted the vent with a hair dryer - and the food in the refrigerator is cold.
Since I turned it back on - it will not stop running.
I called your "support" number - and there is NO support. Only someone who will set up a costly appointment for service.
I am truly disappointed in General Electric. Having worked for this company in the past I know that customer service and care was the highlight of the training program I went through to be employed with a sub-contractor for G.E.
Where is it now? Non-existant.
In searching the web for a solution to this problem with my model # CTX14CYXKRAD Serial number ZM745484 - I noticed thousands of the same issues with people from all over the world - especially in model #FF200.
Most of which called your "support" line, and paid hard earned money to have a technician come out and use a hair dryer to correct the proble - only to have the same issue as I am now having.
I am so fed up with corporate greed, and lack of care - that I will take this to the media if not resolved. Soon.
my hotp[oint fridge freezer ff200e is having similar probs to the ones above .... frezer working brilliantly but fridge is warm ... i have removed both back panels and can only see bit of ice on the metal grill thing .... not a big chunk like quoted on other messages .... can anyone advise me what to do to help repair this problem as hotpoint are no help at all!
I have had the FF200E fail on four occasions in 3 years. Each time the engineer just defrosted and then it happened again. The last time he had the cheek to tell me it was happening because UK specifications are not cut out for extreme hot weather and that even though it is frost free I need to defrost it!
Have found hundreds of complaints on the internet with frost free Hotpoints and have phoned their customer service and finally got a number not displayed anywhere where I told them I wanted a new fridge freezer or a full refund. I told her that the unit is not fit ofr purpose and that it should be replaced as the engineers are merely treating the effect and not the cause. I told her customers have been charged large sums of money to have the ice defrosted using their own hair driers and she said this should not happen under any circumstances! I have sent all my complaint in writing and have attached the web addresses of all the consumer sites with complaints, there are hundreds. They are coming back to me and I have an engineer booked for next Monday (they cannot guarantee a time and as we both work 8-6 is no good). I have told her Hotpoint know all about this problem and they are ripping customers off and fobbing them off with excuses when they know it is a design fault. I said if we had known this before I would have bought another make and not gone near Hotpoint with a bargepole! Watch this space, I am not resting till Hotpoint have put this right, otherwise consumer watchdog here I come...
Mr Hotpoint is in trouble then, because I am not getting ripped off on a £400 fridge freezer which is supposed to be frost free when it is not and keeps breaking down. The excuses the engineers use are breathtaking. UK fridges not cut out for hot UK weather, frost free need defrosting, when its hot I get called out all the time for this etc etc.
I am giving their head office a chance to put it right but if not they are in for a shock! If you have no warranty and the unit fails, you should still claim because it is not fit for purpose, has a design fault and should never have been sent out like it in the first place. I have read of people being charged £150 for the engineer to so call fix it with their OWN hairdrier!!!!!!!
I am on the warpath, so WATCH OUT mr Hotpoint!!!!!!!!!
In the product manual it states:-page 6. No frost cooling system. The system maintains an optimal humidity level in the compartment, preserving the original quality of food, preventing the food from sticking together and MAKING DEFROSTING A THING OF THE PAST.
Nothing about having to defrost anything, or get a hairdrier to melt the ice block!!!!!!!!!!!
Go, Mum, go!!!
I too have this problem on an FF200E which is 2 years old. Nightmare! UNTIL, I simply removed two internal panels behind the freezer drawers and found the iceberg that everyone is talking about! I simply dug a screwdriver into it a few times and dislodged it all, and finished it off with a hairdryer to defrost the rest. The result is a freezer and fridge like new! I fully accept that this is complete rubbish to have to do this but at least my FF is now working again, my milk is fresh for more than 24 hours and I don't have a slab of ice underneath the bottom drawer every few days! Defrosting like this every few weeks I'll live with if it means I don't have to throw a two year old FF away! What a dreadful design from Hotpoint!
I, as everyone else, also have the same problem, and tried fixing it the way we was instructed earlier in this thread, and move the anti frosting heater thingymebob lower down the cooling thingymebob, in the back of the freezer behind the panels.
this may have worked if i hadnt of busted the joint where the copper pipe meets the alli pipe, most of the gas spilled out, made me very light headed i might add, as i had my head right inside the thing! so bewear for that,
so now i need to find some where to buy a R600a refill bottle then find some one with the know how in essex, to refill it after repairing the join.
I bought this fridge about 4 years ago, it went wonky in the first six months which is when all this happend and then i put it in my mums garrage and its bin there since.
i have now decided to get it back out and fix it, after spending 400 on a fridge you want more than 6 months use out of it.
any other updates would be grately appreciated,
Also worcs_mum68.... you go girl!
what has been the outcome?
(appologies for my spelling)
Over 18,000 views & counting !!!
What kind of rubbish are Hotpoint knocking out here !!
Where's Annette Robinson When you need her....
All i can say is you can't go wrong with a Miele :D
right!!!looks like you have come across a problem...even my FF does this lol.
There is a cure, a more powerful defrost heater, foil tape and a new file for the power board to extend the defrost times, BUT you have got to find out where the ice is coming from, they either iceball from the evap, or the drain hole ices up, both require different repairs.
duke, have u got vac gear?the evaps are very awkward to fix
First posting is a me too post. FF200E suffered warm fridge syndrome @ about 14 months contacted independent repairer who would not take job but suggested turn off for 24hr and that might fix it. It did, that was about 4 months ago and warm fridge problem has now reappeared again. Only 12 hours to go before switch on.....
Found this forum thanks to google hopefully other will also and perhaps as suggested combined action against Hotpoint or even pressure on sellers in first instance.
Guys
thank god i've found somebody else with this problem, my FF200E also blocked up andreading all threads i found the blockage, and defosted, all now seems OK except for the three lights (super freeze and cool) that now flash like a firework display and have done so for 5 days.
After a coerrected the Freeze up (which looked like the film " the day after tomorrow" i powered up and pressed the buttons but they are still on, should i have done something else or left it off a bit longer? Hey Guys it would also be good to hear from you ,if hotpoint has fixed probem with new models and share these phone numbers that some have found :cool:
turn the dials off, then back on again, should clear the lights bud
Hi all!
I also have the'famous' hotpoint ff200e with the same problem...warm fridge, cold freezer.
on checking the forum, i tried taking off the panel at the back of the freezer and there was no ice at all behind it. a bit stumped. anyone have any other ideas?
thanks
is the fan running?also the baffle could be closed
hi carl
forgive my ignorance....can't hear a fan at the moment....where would it be situated? also where is the baffle so that i can check it?
thanks for your help.
the fan is behind the panel in the back of the freezer, and the baffle is behind the panel in the fridge, both controlled by thermistors, if u turn both dials off then the right dial on, off, on, off should go into self test, fan should run, baffle open, defrost heater come on comp run ect
My Problem is with the Hotpoint FF175B, model. I bought it for my mother from perfect homes in 2006, First month it broke down, problem was the chip board above the door panel, broke again same problem was replaced with another, again it broke engee told me it was second hand the replacement, so fitted a new one. 2 weeks later the fridge started getting warm and the freezer was ok, had to wait 3 weeks for engineer to come out he thawed the freezer said it was a build up of ice on the back panel. I could go on but ill cut to the chase. a further 14 visits with the same problem during the 7th visit they fitted a thermostat, the engineer told me it was a design fault in these fridges. Had them out many times since they claim the thermostat was not correctly fitted, so they fitted it again, that failed. I am now to the point where the fridge has gone out of warrenty by a month and I now once a week take off back panel myself to thaw it out. Perfect homes got so fed up with the complaints with this fridge that they stopped sending emails to hotpoint for engineer callouts. I need a new fridge and it will never be hotpoint ever again. The standard of repairs and customer services is, I wont say I want to keep this civil. How can they sell faulty equipment like this and then send repairmen out who have little ideas how to repair a design fault.
Alan T.
I too have had cooling problems with the FF200eg, and if it wasnt for this forum I would have spent good hard earned cash for a service engineer to remove the block of ice behind the freezer panel. All seems well now, and remember if you are going to remove the ice yourself your fridge has about an 8min time delay.;)
well now at least I know that its not just my FF200, loved the look of this model when in the showroom, but since I have plugged it in it really has gone down hill fast.
Same problem with small puddles appearing at freezer door ends, fan seems noisy and runs constantly and the bottom draw doesn't seem to allow you to get it out much (excellent for my wife's diet).
Any suggestions on fixing all the above will be greatly appreciated and I'm also on board if Hotpoint needs another customer to moan at them.
Hi Guys
I have the same issue as everyone else, warm fridge freezer fine, had a engineer come out last night cleared the blockage of ice but is still warm. He took off the fridge panel and suspected the flap but after reading some posts it seems it not that.
Is there anything else this could be or where do i start
Cheers
Rob
hi
we have a small leak under the fridge (seems to be during night).
it also makes more of a rattling noise when the engine runs.
the fridge is cold as normal and the freezer freezing, but reading here and taking into account the leak / rattle should we take action?
what exactly should be done?
are there guides/ photos of how to do this?
thanks
""
Bit late with this response guys, so apologies! I have this Hotpoint Model Fridge/Freezer. Been working fine for the last two and a half years, but about 6 months ago the fridge began getting warm. Called out the Hotpoint engineer, who diagnosed the problem as ice forming in the freezer.
HIS answer to the problem wasn't a hairdryer though. It was to take a HAMMER from his toolkit and smash the ice!!! Unfortunately, he also cracked the backplate, and I've now waited a month for a new one. He said the unit didn't really need the plastic backplate to operate. Called it a baffle. Sure as hell baffled me lol!!!! :rolleyes:
Told me to leave the fridge/freezer off for "at least 48 hours" to allow all the ice to melt thoroughly. Actually left the unit off for 72 hours to make doubly sure. Obviously didn't do the food in there much good though.
All was well until a couple of days ago, when the fridge ceased to chill once more. Turned the unit off for 5 hours yesterday (again, doing the food a LOT of good), and back on again. All working well it seems. Until WHEN though? :confused:
I don't relish the thought of having to turn my fridge/freezer off every few weeks for 5 or more hours, and am now looking to replace the darned thing. Will probably not buy another frost-free model, because of the experience I've had with this Hotpoint version. What a shame!
It is not shame on fridge. It is shame on hack of your service engineer.
He should repair defrost function and not to convert frost free in to ordinary fridge.:rolleyes:
Did you helped with reluctance to pay price for full repair?;)
And how do you think to deice non frost-free model without stopping it (end defrosting) every few weeeks?
Thought the Hotpoint Engineer would have posted this. Known fault on the full range ( FF187/200 HOTPOINTS AND BAN134/144 INDESITS )
The gap below the evap blocks up solid with ice.
Parts for the modification are listed as follows to cure this fault
After production serial number 71008
DEFROST HEATER KIT - C00259475
GUTTER HEATER ASSY- C00140585
LINK HARNESS ASSY - C00141294
If the serial number is before 71008 the harness and gutter are the same part numbers but the defrost heater kit is C00259476
The new gutter heater fits up into the air duct to keep it clear and the defrost heater kit has extra passes and a new elth defrost stat/thermal fuse. The extra passes hang loose in the void down to the drain hole and keep the ice clear. The link harness is used to add the new gutter heater and defrost heater together. Next time Hotpoint come out or you have to ring them, just quote the parts to them. In theory, the appliance had a fault from new so the trading standards 6 year rule would apply.
Been fitting these kits for the last couple of years to cure this fault. Hotpoint will not admit anything over the phone but we have done shed loads.
Hi cameraman,
I am new to this forum and have the very same problem with my FF200EP.
I have recently moved back to Brazil and took with me all my household belongings. The FF200EP (3 years old) was running well until 2 months ago when the problem began to happen weekly, so I have been going through the defrosting process by removing the back panel of the freezer.
This FF200EP's s/n is 706190422, hence I searched for the parts you listed on your post.
I found the following at yourspares.co.uk
1 - D/frost Htr Kit 148w C/o=df Stat/72°c by Indesit
£29.99
Stock Code YS58968
Manufacturer Number C00259476
2 - Service Gutter Htr ( Rf) by Indesit
£6.99
Stock Code YS50593
Manufacturer Number C00140585
3 - Gutter Heater Link Harness by Indesit
£69.99
Stock Code YS50815
Manufacturer Number C00141294
Are these parts the correct ones? It is going to cost me £110 plus delivery to Brazil so I want to get it right.
It would be very appreciated if you could post a picture of these parts installed into the freezer or a diagram showing the installation.
Thanks for your help.
OK, there it is!
georgeh has a been on a massive posting spree, it could only be so they could get 15 posts so they could post a link, and here it is!
A red dot, don't think i've come across one untill now, well done..
Don't know how those infractions work, automated in some way.
Still, the system here normally just edits the posts, leaving the thread bumps all over the place. Not aggressive enough, these spammers need smiting(?) Smite the spammers :)
It's nothing like another non trade forum I read, over 13000 members banned since 1999. Got to pay ten bux for it though and the owner felt bad taking peoples money, so now just gives out probations for idiots and only bans the real tools.
but over 13000 people who paid $10 to join were big enough idiots to get banned.
But because of probations, only 3 banned today. It must have been a slow day...
Quite ironic using imageshack to show a screenshot of these forums. But I guess my point is the internet forums are a harsh place that needs more smiting, deleting, and banning :off topic:
http://img211.imageshack.us/img211/6704/saforums.png
It's all down to us poor shmucks, the moderators, to handle.
You are king enough to report some of these pain in the arses but otherwise we have to waste time searching them ourselves.
The forum is getting updated as we write so things should improve, hopefully.
As far as the infraction does it is up us to decide what level should be applied, some are just warnings, other provide loss of service to the user for varying time periods; the red one is end of service.
Also the mods do not have privileges over all sections at the moment, it's being changed, so although we can do some bits we may not be able to delete a post; we have to wait on our mates.....
Anyway, :off topic:, post over, sorry to high jack.
Had the same problem over the weekend - Stripped down cleared ICE and drain - checked Fan worked to distribute cool air to upper compartment working ok. Was lucky not to lose any food as was quick doing the job - I think previous quote replacing the Defrost heater and sensors that come with it sound like the trick. Even so its a poor Job - had this for 3 years. The other suggestions saying do not overfill as this will block airflow in the Freezer compartment, did not have problems until my new partner filled the compartments right up.