You arrive to a job-site to find an already irritated customer awaiting your visit. You learn that their plant room shut down last Friday and nobody realized it until Monday morning. So you start to investigate the root cause of the problem and then it becomes apparent to all that your company is at fault. How do you proceed? The customer wants answers and they're looking at you! Before you start to talk, stop and think. The last thing you need is for this conversation to go ...
A blog (a blend of the term web log)[1] is a type of website or part of a website supposed to be updated with new content from time to time. Blogs are usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video. Entries are commonly displayed in reverse-chronological order. Blog can also be used as a verb, meaning to maintain or add content to a blog. Although not a must, most good quality blogs are interactive, ...
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