4sac
17-12-2012, 08:32 AM
Hi Guys,
Has anyone had any experience with toshiba technical support in the uk?
When i have previously rung them i had a unit that just would not run at all unless it was in force cool, when i spoke to their tech support they asked for the fault code which i said there wasn't one and there response was if theres no fault code it must be working. Well I rang them back after trying a few things to fix the fault myself like putting ferrites on the interconnecting cables and it went to answer phone and said leave your name and number and we'll get back to you well this was last week and still no call and it is still going to answer phone.
If toshiba want more market share in the uk they really need to sort this out certainly wouldn't get this poor service from the big boys like daikin and mitsi.
John D
Has anyone had any experience with toshiba technical support in the uk?
When i have previously rung them i had a unit that just would not run at all unless it was in force cool, when i spoke to their tech support they asked for the fault code which i said there wasn't one and there response was if theres no fault code it must be working. Well I rang them back after trying a few things to fix the fault myself like putting ferrites on the interconnecting cables and it went to answer phone and said leave your name and number and we'll get back to you well this was last week and still no call and it is still going to answer phone.
If toshiba want more market share in the uk they really need to sort this out certainly wouldn't get this poor service from the big boys like daikin and mitsi.
John D