View Full Version : are you having problems with the site

27-10-2010, 12:33 PM
1. Site access problems and fix methods, troubleshooting guide
Sometimes members may get messages like "security token was missing" or other glitches with our site software, your PC/Mac, or your internet connection.
Fundamentally the cause of most problems is usually corrupt data in the cache/cookies or your site session.
The following process will fix 99% of these issues.
1. Logout of refrigeration-engineer.com
2. Clear your cache
3. Delete any AP cookies (or all cookies)
4. Close the browser
5. Open the browser
6. Login to AP
It sounds like black magic - and it is to a point - but this process should sort most problems.
This process also applies to issues with other sites.
If the above process does not solve your problem you may wish to try the following additional steps:
9. Shutdown your PC/Mac
10. Restart your router/modem
11. Restart your PC/Mac
In addition to the above you may find that browser plugins and extensions can cause issues.
Try temporarily disabling plugins to see if things improve.
Also ensure you have the latest version of your browser installed.
1. A few other things that can help.
1. http://www.piriform.com/ccleaner Ccleaner is a good way to clear the cache
2. Security settings.
Settings, especially in IE, can be set too high and if you don't allow cookies from www.refrigeration-engineer.com (http://www.refrigeration-engineer.com) the site may have issues.
3. If you use NoScript or similar plugins in Firefox you may have issues as the site does use Javascript

08-02-2011, 09:26 AM
As the site has now been moved to a new server and has been upgraded, this woul;d be a fine time for those having issues with the site to read the above.