Grizzly
17-07-2010, 09:01 AM
I cannot criticise to much because I have as they say been on both sides of the fence.
Although the company I work for is large, we are fortunate in that those of us that are normally closest to the customers have an input when it comes to the how, when, where, etc. affecting how a job is priced.
Plus the management above me are extremely competent Ex Engineers.
Which is a great Help!
My reason for clarifying the above is because I am witnessing more and more appalling decisions from rival company management.
I wont name any because that's unfair to the good guys.
The latest example:-
Myself and my supervisor were asked to inspect a chiller with problems. As we did not have a contract,
we asked for the cost of 2 men @4hrs each to be covered.
When we met the relevant managers on-site they explained that the particular chiller had, had problems for many months.
Where the BMS settings had been set to a 10c plus offset on the LWT. To stop the chiller tripping on various faults including LP.
Basically the other company in question had ended up quoting over £2000. To remove the refrigerant, trace with nitrogen and repair the "Leaks".
Prior to recharging the systems.
This quote was despite the Original inspecting Engineer Said he felt the problem was a Faulty LWT Probe.
Therefore it was no surprise that they wanted a second opinion!
Their engineer was spot on!
I changed the probe for a new one off of my Vehicle and we gave the chiller a complete checkout!
Even identifying the cause of a rouge BMS Chiller fault Alarm. Which had be a source of irritation to the customer for ages.
The customer was extremely pleased,saying he intends to take out a maintenance contract with ourselves.
"Oh! and by the way the Huge group that he us part of. Has their Maintenance contract up for renewal and would we like to quote?"
All because someone somewhere got greedy and underestimated the customer.
I feel sorry for their engineer he was spot on.
But no-one chose to listen to him, I assume.
And guess what, I don't suspect that company will be asked back in a hurry?
Long may they continue with their style of management.
Grizzly
Although the company I work for is large, we are fortunate in that those of us that are normally closest to the customers have an input when it comes to the how, when, where, etc. affecting how a job is priced.
Plus the management above me are extremely competent Ex Engineers.
Which is a great Help!
My reason for clarifying the above is because I am witnessing more and more appalling decisions from rival company management.
I wont name any because that's unfair to the good guys.
The latest example:-
Myself and my supervisor were asked to inspect a chiller with problems. As we did not have a contract,
we asked for the cost of 2 men @4hrs each to be covered.
When we met the relevant managers on-site they explained that the particular chiller had, had problems for many months.
Where the BMS settings had been set to a 10c plus offset on the LWT. To stop the chiller tripping on various faults including LP.
Basically the other company in question had ended up quoting over £2000. To remove the refrigerant, trace with nitrogen and repair the "Leaks".
Prior to recharging the systems.
This quote was despite the Original inspecting Engineer Said he felt the problem was a Faulty LWT Probe.
Therefore it was no surprise that they wanted a second opinion!
Their engineer was spot on!
I changed the probe for a new one off of my Vehicle and we gave the chiller a complete checkout!
Even identifying the cause of a rouge BMS Chiller fault Alarm. Which had be a source of irritation to the customer for ages.
The customer was extremely pleased,saying he intends to take out a maintenance contract with ourselves.
"Oh! and by the way the Huge group that he us part of. Has their Maintenance contract up for renewal and would we like to quote?"
All because someone somewhere got greedy and underestimated the customer.
I feel sorry for their engineer he was spot on.
But no-one chose to listen to him, I assume.
And guess what, I don't suspect that company will be asked back in a hurry?
Long may they continue with their style of management.
Grizzly