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  1. 12-07-2007, 03:09 PM #10
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    paul_h
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    Re: Backup Maintenance

    Quote Originally Posted by Dan View Post
    <snip>
    I don't mind confronting a customer with a $2,500.00 repair bill when I can show that the problem was really resolved during that call. I am defenseless when I present 5 Service work orders on the same piece of equipment during a 2 or 3 month period.
    Too true, when I do a service call I check everything, in A/Cs I clean the filters when I'm doing a compressor change, repair suspect flare joints, check airflow, do a whole pressure and temp check etc. The reason? They're paying for this visit! The call back means no one paying us. I hate callbacks, and I'm just on a wage, so it doesn't affect me personally (edit: I guess I mean doesn't affect me financially).
    Last edited by paul_h; 12-07-2007 at 03:18 PM.
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