Adding *****

[Gary]

I just read some of the other messages and it looks like we have some degree envy up there.

It's not the degree; It's the condescending tone. You brought up the degree as if it were somehow relevant to the discussion.

I have met many design engineers, most of whom were incapable of repairing the very equipment they designed, and still others who could probably fix it if they could just figure out what was wrong with it. Yet these people are widely considered to be the ultimate service experts. They are experts at what they do, not what we do.

This prevailing misconception fosters a great deal of confusion throughout the industry, and more than a little resentment.

I am probably oversensitive in this regard, and apologize for any unwarranted remarks.