Regrettably I represent a manufacturer. I cannot even get paid for warranty work from my own company unless I run through an incredible gauntlet.

"Cherche' La Phlegm" is my motto. "Find the salesman" and get a purchase order before you embark upon warranty work. Let he fight his factory, not you.

Warranty work has many other pitfalls. I often run into situations where the supposed warranty repair is not really a factory problem. On small stuff, I get a commitment such as a credit card from the customer that insures payment if indeed we find the problem is an installation or abuse issue.

I am wincing, Herefishy.... I really hope the company you are having trouble with is not my company!