The AC Distributors will All be planning their summer campaigns soon.......

Inundating us with price lists, brochures

When they do call, pse ask them the following:

When they provide you with a system does it arrive with a set of technical , troubleshooting manuals......in plain English.........or Greek if you happen to buy the stuff in the Aegian......

Must have the " crystal mark"............., not one sheet with ten languages from English to Hungarian......

Do they have a fully serviced training centre

What technical support do they provide

When they provide you with faulty equipment, or damaged goods.........

Do they compensate you adequately

The present scenario is thus:

Distributors are quick to use price as a tool to offload their wares.

Some offer incentives like points.

Price considerations, freebies, glossy brochures......dont stack up.

In business we must know our gear..........inside out.
Stick with one reputable manufacturer, thats what I say.

And if customer says that XYZ can provide system for half the price..........then tell him he can put in cheapo and suffer the consequences, ie: poor or lack of service

The buzzword is Training, Training, Training.....


Im not sure how many of you are familiar with Valiant, who make superb combination gas water heating appliances.

Ive been on their training courses..........They are free and excellent..............

Why cant AC guys do the same?

Vote with your feet................Remember its you who will be climbing up onto the roof.........in the wet.

The Distributors leave us with the worry and headaches........there money is nicely tucked up in the bank......They sleep well under their duvets...

Ok...........Methinks I doth protest too much!!!