Hi Everyone,

Refrigeration company where I'm working is looking at restructuring the "On Call" roster.

Until now, 1 (and only one) technician is on call per week, with a rotation of 7 weeks. There are approximately 15 technicians in the team, but about 1/2 are excluded from the roster.

With approximately 100 sites, with a very diverse range of refrigeration equipment, often 5 call outs (sometimes 10 or more), how does this compare to other operations.

Any information on what works, what doesn't or even just how other companies structure the roster would be greatly appreciated.