We recieved a letter the other day from one of our customers asking what our service and maintenance contract covered.
It goes something like this "it would appear that you only come out to service the equipment but we have received unexpected invoices for repairs this year and we are thinking that the service agreement is not really worth the money".

This customer has had the kit installed by us for nearly 9 years and - alas - he lost 2 compressors this summer! - what does he expect! Servicing does not guarantee against mechanical failure. Do you have "difficult" customers? This one is driving me MAD

Lets hope that when his car breaks down the garage will get a load of stick!!

frank