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  1. #1
    Join Date
    Mar 2012
    Location
    greece
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    41
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    technicians evaluation



    Hi to all!
    recently i promoted to supervisor of a small team of 10 refrigeration technicians, our costumers are big supermarkets.

    my problem is that i can not find a correct way to evaluate them because i can not be at the field all the time and the way that our company uses is very wrong with many mistakes!

    can anyone help me?

    (i am sorry for the mistakes on my post)



  2. #2
    Join Date
    Nov 2008
    Location
    scunny!
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    35
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    302
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    22

    Re: technicians evaluation

    Time keeping , recalls, time it takes to repair , customer satisfaction.

  3. #3
    Join Date
    Jan 2006
    Location
    Croatia
    Age
    68
    Posts
    2,299
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    31

    Re: technicians evaluation

    Hi, Tassosrr

    Quote Originally Posted by Tassosrr View Post
    Hi to all!
    recently i promoted to supervisor of a small team of 10 refrigeration technicians, our costumers are big supermarkets.

    my problem is that i can not find a correct way to evaluate them because i can not be at the field all the time and the way that our company uses is very wrong with many mistakes!

    can anyone help me?

    (i am sorry for the mistakes on my post)
    First you have to solve in house problems .... make some regulations, rules, bonuses etc (without penalties) ... every time send another one or couple of serviceman on site (they all need to know i.e. be familiar with each plant of your clients) after a while you'll find out task limits of each serviceman .... otherwise all is useless .... being there ...

    Best regards, Josip

    It's impossible to make anything foolproof because fools are so ingenious...

    Don't ever underestimate the power of stupid people when they are in large groups.

    Please, don't teach me how to be stupid....
    No job is as important as to jeopardize the safety of you or those that you work with.

  4. #4
    Join Date
    Mar 2012
    Location
    greece
    Age
    41
    Posts
    10
    Rep Power
    0

    Re: technicians evaluation

    Dear Josip,

    the company all these years was using regulations,having rules,giving bonusses but with no result....i am thinking for the customer satisfaction like JONJON said before, but with a form sending to all stores(supermarkets and NO to the central offices) having the picture with technicians with 10 or 15 questions.

    Thanks for the response!

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