Hi Everybody,

I work for a refrigeration company with a handful of engineers who cover breakdowns/servicing in the field. We've been looking into bringing in a new system instead of using messy docket books and have come across a few different names.

First of all, does anyone on this use mobile phone apps in the field and software in the office instead of docket books? If so, what one and has it been of much benefit?

I've come across companies like 'Advanced Field Solutions' and 'Field Aware' to name a couple, and I'm just wondering if they're worth looking into at all or am I wasting my time bringing in a new system.

Also would love to know from the engineer's point of view is it better using an app or PDA then writing out docket books.

Thanks in advance for your help...