A female member of the office staff who was rushed off her feet trying to process all the invoices for "End of the Month".
Advised me that "She did not have time to sort my customers query regarding some immanent work, as she needed to get the invoices processed. Or else there would be no Money coming into the Branch!"

I replied that "We all have a part to play, because if I did not do the work in the first place.
There would be nothing to invoice!
So could I please have an answer to my customers query!"

It still applies that We all have a part to play, It's just many forget that!

Yes it can be pretty lonely out there in the field!

Directives usually are generated within Office Hours!
Reality is within a longer time scale than that!
Grizzly.