Let This Message Be heard loud and Clear

[Abe]

The AC Distributors will All be planning their summer campaigns soon.......

Inundating us with price lists, brochures

When they do call, pse ask them the following:

When they provide you with a system does it arrive with a set of technical , troubleshooting manuals......in plain English.........or Greek if you happen to buy the stuff in the Aegian......

Must have the " crystal mark"............., not one sheet with ten languages from English to Hungarian......

Do they have a fully serviced training centre

What technical support do they provide

When they provide you with faulty equipment, or damaged goods.........

Do they compensate you adequately

The present scenario is thus:

Distributors are quick to use price as a tool to offload their wares.

Some offer incentives like points.

Price considerations, freebies, glossy brochures......dont stack up.

In business we must know our gear..........inside out.
Stick with one reputable manufacturer, thats what I say.

And if customer says that XYZ can provide system for half the price..........then tell him he can put in cheapo and suffer the consequences, ie: poor or lack of service

The buzzword is Training, Training, Training.....


Im not sure how many of you are familiar with Valiant, who make superb combination gas water heating appliances.

Ive been on their training courses..........They are free and excellent..............

Why cant AC guys do the same?

Vote with your feet................Remember its you who will be climbing up onto the roof.........in the wet.

The Distributors leave us with the worry and headaches........there money is nicely tucked up in the bank......They sleep well under their duvets...

Ok...........Methinks I doth protest too much!!!

[botrous]

I agree with you Abe . . . . here most of the distribitor will not give you a service manual . . . so hehehe never think of training . . . but things have to change

[daddymac]

In business we must know our gear..........inside out.
Stick with one reputable manufacturer, thats what I say.

Ayub,

Which of the UK based manufacturers have you found to be the most reputable! I'm looking to specialise in one as you advise! The natural choice is Daikin, but I'm open to suggestions.

[Argus]

Aiyub,

It's plain to me that you want the penny and the bun.

Technical back-up? Readable manuals? Suppliers who know what they are doing....?

You'll want the kit to work first time without any hassles next.

Steady on......
________
Henry Ford Hospital

[Abe]

You know what Argus...........When I install an AC and I open up the sheet they supply with the kit

I wonder.............Who the hell has written this tripe?????
Could they not get it done properly , I dont have an example at moment to give at moment as an example

At one time I thought let me write to the manufacturer and offer to be a technical writer for them....

Now, I see youre a writer .................

[Abe]

Ayub,

Which of the UK based manufacturers have you found to be the most reputable! I'm looking to specialise in one as you advise! The natural choice is Daikin, but I'm open to suggestions.

Im at a crossroads at moment.........But am seriously thinking of either Daikin or Mitshubish Electric

[slingblade]

Im at a crossroads at moment.........But am seriously thinking of either Daikin or Mitshubish Electric

Think again bud.why not try Fujitsu, ive fitted loads of them and have no idea what the fault codes are as ive never seen one. the manuals do come in the standard variety of languages but the units are that simple i find little use for them. Mitsi. arent bad either, but daikin...... enough said.

[Argus]

Now, I see youre a writer .................

For my sins, Abe , I am.

I will revise and rewrite any instruction manuals into proper English for any company who will pay me to do it, I'll even write 'em from scratch using raw data, if necessary.

That's a piece of cake. The tricky bit is getting adequately paid, because it is not a half-day job.... I'll leave the rest to your imagination. Rewriting manuals is not a cheap exercise.

On a serious note the distributors of small split systems can only work with what they are given. Many of the manuals and instructions are originated in one or two oriental languages, and then translated into English. With only one or two exceptions they are flawed.There are some reasons.
My personal experience is that the original work is relegated to the person on the lowest rung on the factory hierarchy, usually the least experienced, because it is low status. He then assembles all sorts of bits and pieces, from different departments or previous manuals, often physical cut and paste works; then when it is complete, frequently after the equipment is first sold, it is translated into English. All this is done to an impossible deadline. To make bad matters worse, the flawed English versions are then translated into the main European languages.
Along with the flawed translations come inappropriate working suggestions, reflecting practices in those countries, such as venting refrigerant as a purge, (though this is disappearing lately) inappropriate electrical cable sizes, etc.

[evaporator]

For my sins, Abe , I am.

I will revise and rewrite any instruction manuals into proper English for any company who will pay me to do it, I'll even write 'em from scratch using raw data, if necessary.

That's a piece of cake. The tricky bit is getting adequately paid, because it is not a half-day job.... I'll leave the rest to your imagination. Rewriting manuals is not a cheap exercise.

On a serious note the distributors of small split systems can only work with what they are given. Many of the manuals and instructions are originated in one or two oriental languages, and then translated into English. With only one or two exceptions they are flawed.There are some reasons.
My personal experience is that the original work is relegated to the person on the lowest rung on the factory hierarchy, usually the least experienced, because it is low status. He then assembles all sorts of bits and pieces, from different departments or previous manuals, often physical cut and paste works; then when it is complete, frequently after the equipment is first sold, it is translated into English. All this is done to an impossible deadline. To make bad matters worse, the flawed English versions are then translated into the main European languages.
Along with the flawed translations come inappropriate working suggestions, reflecting practices in those countries, such as venting refrigerant as a purge, (though this is disappearing lately) inappropriate electrical cable sizes, etc.

hi argus
very interesting that has answered some very old questions