Hi

Upright Fridge freezer - Samsung RL33SBSW

The drawers of the freezer compartment are frosting up, and the fridge is completely warm.

The nice lady, in the Samsung 'support' call centre, has already suggested turning it off and back on again, but to no avail.

This, or very similar, happened a couple of years ago, so I've copied what the engineer did then, which is to remove the panel behind the freezer drawers, and blow hot air up the vent, which feeds cold air to the fridge part. Apparently the pipe can freeze and block the cold air getting up there.

Hasn't fixed it though. The engineer used a 'steamer' rather than his wife's hairdryer, so maybe I need to try that for longer!

Also, I've read somewhere, that when blowing air up that duct, you should feel it coming out of the vents in the fridge, and also the vent behind the salad tray. The air can be felt at the top ones, but not the salad tray one.

Any helpful ideas, would be very much appreciated.