Last week I installed a 10.5 kw cassette heat pump, installed it fine, works a treat, only problem is I cannot get the timer function to work, I need it to start and stop automatically every day but after following the instructions in the book which are not very good, it just will not happen. The only problem that I can think of is when the machine arrived it had no hard wired remote controller so I had to fit one from a 14 kw cassette I had waiting to be fitted but I have been told all the remotes are the same, I have spoken to one of the authorised distributors today and no one has got back to me, I have been waiting 5 days for information now and I cannot get paid until the timer is working. Has anyone else had this problem?