Hi guy,

Just came across this superb webstie and wondered if you could give me any advice on this one.

I've had the John lewis fridge model jffs2002 for about three years now, about a few weeks back i started noticing that the fridge part was quite warm with a warning light flashing showing temp error.

I've had a engineer take a look at it, who has told me that it was a common problem with frost free fridge/freezer. He advised to turn it off for 24h so the fridge could defrost due to ice blocking the pipe's that the cool air flows through. Followed his advice, the Fridge worked prefect for 1 day then reverted back to the same problem. Got him to take a look at it once again, he advised me once again to leave it off for a few days. He did say that he could speed up process of the defrost if only he could gain access to the internal parts of the fridge (will get back to that in a sec).

once again followed his advice, but left the fridge off for 1 whole week! turned it back on, it worked prefectly for 3 days, but now has gone back to it old ways (fridge warm with warning light on).

Not sure what to do should i call the engineer back to take a look once again?

Also this is the first fridge which i've come across to have a back which is completely sealed, in the manual it shows how to clean the condenser on the back, but there's no condenser to be seen, the back of the fridge is completely sealed by a white piece of cardboard. is this normal?

Any help will be very appreciated