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  1. #1
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    Question Hotpoint FF200E Fridge Freezer Fault



    I previously posted problem of Hotpoint FF200E Fridge Freezer I purchased August 2007, product developed a problem in October with the fridge getting warm and the freezer getting to cold, service engineer came out, removed a panel and cleared fridge duct of ice blockage with a hair dryer and suggested we turn off the fridge freezer for a few hours every few weeks to avoid ice build up. Now have the same problem again and waiting a service engineer again under warranty. Have requested replacement product of a different model from Hotpoint, Hotpoint tell me I can have a replacement if the engineer can not repair the problem. Problem is the engineer may simply remove the panel use the hair dryer and claim the fridge freezer is repaired and working again, 3 months later I will no doubt have the same problem if thats the case. I think the FF200E has a basic problem with the technology having seen other postings on the web complaining of the same fault, can anyone suggest a good replacement Hotpoint product and advise on potential problem of service engineer insisting the fridge freezer is repaired and working ok,



  2. #2
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    Re: Hotpoint FF200E Fridge Freezer Fault

    Can't help on the fridge problem I'm afraid but try approaching the manufacturer with a claim "That the product is not of merchantable quality."

    In other words, it is not capable of doing what they claimed it would do.
    Brian - Newton Abbot, Devon, UK
    Retired March 2015

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    Re: Hotpoint FF200E Fridge Freezer Fault

    Get a different tech to look at it. There's obviously something wrong with the defrost circuit, drain or insulation.
    If the tech comes out and does not diagnose a fault which needs repairing, then hotpoint will replace the fridge I guess, because they said they would replace if the tech can't repair it.

  4. #4
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    Smile Re: Hotpoint FF200E Fridge Freezer Fault

    Service engineer arrived and removed the ice blockage but also carried out a simple modification that involved relocating the defrost heating element to a lower position that prevents the icing.
    The engineer was great and took the trouble to go through the cause and corrective action and gave me confidence the modification was in fact a permanent cure, explains why Hotpoint are still marketing the product but would have made more sense if Hotpoint had been more proactive and contacted customers and carried out the modification prior to the fault being visible.

  5. #5
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    Thumbs down Re: Hotpoint FF200E Fridge Freezer Fault

    We had the exact same problem but we got a specialist and all it was, was the defrost sensor that was not working propley it is rediculas!!!
    Quote Originally Posted by fredalfred View Post
    I previously posted problem of Hotpoint FF200E Fridge Freezer I purchased August 2007, product developed a problem in October with the fridge getting warm and the freezer getting to cold, service engineer came out, removed a panel and cleared fridge duct of ice blockage with a hair dryer and suggested we turn off the fridge freezer for a few hours every few weeks to avoid ice build up. Now have the same problem again and waiting a service engineer again under warranty. Have requested replacement product of a different model from Hotpoint, Hotpoint tell me I can have a replacement if the engineer can not repair the problem. Problem is the engineer may simply remove the panel use the hair dryer and claim the fridge freezer is repaired and working again, 3 months later I will no doubt have the same problem if thats the case. I think the FF200E has a basic problem with the technology having seen other postings on the web complaining of the same fault, can anyone suggest a good replacement Hotpoint product and advise on potential problem of service engineer insisting the fridge freezer is repaired and working ok,

  6. #6
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    Thumbs down Re: Hotpoint FF200EG Fridge Freezer Fault

    Dear users,

    I thought Hotpoint was a well known and reputable home brand, so why is it so hard and frustrating to find a solution to the problem to my fridge/freezer?

    Wanting to upgrade to a bigger/better appliance, I choose Hotpoint for their reliability and reputation, I choose the model (FF200EG)

    WHAT A MISTAKE THAT WAS!!!

    The purchase was made in October 07 and I first noticed a problem in November.
    My fridge was warm! I telephoned customer services and the advice was to put it on super cool for twenty for hours, needless to say it made the problem worse.

    Eventually an engineer was celled out, He defrosted the freezer and that was it. It made a difference for a while but another month later I was having the same problem.

    The engineer called again and he moved the heater to a lower position.

    A month later and again I had to call; the engineer defrosted the freezer again and ordered a bigger, more powerful heater.

    A month later guess what... yes again.
    This time a different engineer came out, defrosted the heater and basically accused me of leaving the fridge door open and that was why I was having all these problems (I’m not that stupid!)

    Anyway a month later again it happened, back to my old friendly engineer, he defrosted the freezer and ordered a new back plate because he thought it might be the seal around it that was the problem,... a month later...again!!! This time specialist engineer came calling and defrosted the freezer, he also changed the sensor on the fridge control panel He said it as not working properly. so that is were I am at now, keeping my fingers crossed and feeling frustrated that I’ve lost loads of food and money via days off!
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  7. #7
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    Re: Hotpoint FF200E Fridge Freezer Fault

    I had the same problems, fridge and freezer heating up and out of warranty. So I paid, gulp wait for it, £159 for an engineer to come out and melt the ice from the back of the inside of the freezer with my own hair-drier, he too suggested the problem may have been caused by leaving the door open.

    For my money I now have a working fridge freezer, we will also send me all my bits of broken plastic shelves etc and I get 12 months warranty but I do wonder if I have been conned?

  8. #8
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    Re: Hotpoint FF200EG Fridge Freezer Fault

    Hi please give me the reasons of oil choke in refrigerator(Domestic)

  9. #9
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    Re: Hotpoint FF200E Fridge Freezer Fault

    Oil choke?

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    Re: Hotpoint FF200E Fridge Freezer Fault

    the main problem with these is that the evap thermistor fails and on some the drain holes are too small causing it too build up quicker even after defrost

  11. #11
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    Re: Hotpoint FF200E Fridge Freezer Fault

    So any ideas as to what I can do to stop this happening again?

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    Re: Hotpoint FF200E Fridge Freezer Fault

    replace the evap thermistor if need one let me know and will send u one

  13. #13
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    Re: Hotpoint FF200E Fridge Freezer Fault

    Quote Originally Posted by tonto33 View Post
    replace the evap thermistor if need one let me know and will send u one
    Hi. I think I'm having a similar problem. I was wondering how easy (or not) it would be to replace the evap thermistor myself? After reading posts elsewhere I'm not convinced that the fault won't re-occur and I don't want to be paying Hotpoint £100+ for repeat visits! Thanks. Rob

  14. #14
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    Angry Re: Hotpoint FF200E Fridge Freezer Fault

    I have contacted hotpoint, they are denying any problems with this fridge/freezer, and if I want anyone to come and see the applicance, I must pay a call out charge of £99.00. I have tried defrosting the fridge for 48hours, and yes it started working again, however three weeks later my fridge food is no longer cold! I have now reported this to watchdog.

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    Re: Hotpoint FF200E Fridge Freezer Fault

    Quote Originally Posted by twinmum1 View Post
    I have contacted hotpoint, they are denying any problems with this fridge/freezer, and if I want anyone to come and see the applicance, I must pay a call out charge of £99.00. I have tried defrosting the fridge for 48hours, and yes it started working again, however three weeks later my fridge food is no longer cold! I have now reported this to watchdog.
    Sounds exactly like a defrost problem (48hr defrost fixes it, 3 weeks of running stuffs it up again)
    Could be heater open circuit, defrost thermistor, thermal fuse problem.
    None of them are a design problem to the point that they inherently fail though, some last for ever, some fail in a year or two. Batches vary in the amount of numbers the fridge manufacturers churn out. So you'll never get them to admit that they all have a manufacturing fault when it comes to the defrost systems.
    If you've had the fridge looked at and been told it's OK, then who ever looked at it is in the wrong, as it has an obvious defrost fault.
    In fact, most comments in this thread seem to indicate the guy checking the fridge hadn't fixed the problem, rather the the fridge manufacturer being at fault.
    As said, defrost systems go wrong, and there's only a few simple things in it which do sometimes go faulty, but are easy to test and replace. The defrost circuit goes from cold and icy, to hot and wet every day. So components are stressed, and lets face it, made down to a price and and in huge batch numbers for the domestic market.

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    Re: Hotpoint FF200E Fridge Freezer Fault

    Two points of interest. 1) Hotpoint is now just a badge. The products are made by Merloni (or Indesit) as the name was bought out some years ago when Marconi got into trouble. They owned a large share of GE, parent group of Hotpoint and had to offload its debt. 2)I believe there is a modification to the defrost heater which comprises an additional heater for the drain gutter, a wiring harnes to connect same and a modified defrost heater.

    In addition, with reference to the guys coming to repair, it's a 'cause and effect' situaion. They're fixing the effect, but not adressing the cause.
    Last edited by 344martin; 05-11-2008 at 10:47 PM. Reason: added text

  17. #17
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    Re: Hotpoint FF200E Fridge Freezer Fault

    Fridge not cold, read previous postings
    took out freezer trays removed back panel, found solid block off ice approx. 300mm x 70mm
    defrosted with hair dryer.

    Works Ok at the moment, not sure about the sensor you need to move?.

    I noticed on our FF200E that the tray to collect water above the compressor was loose when it arrived and i cant get it to clip up in correct position is anybody's else like that?

    The product has obviously got a design or component fault
    you would not reasonably expect to have these problems after approx. a year, My old Electrolux F/F fridge freezer lasted 27 years

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    Re: Hotpoint FF200E Fridge Freezer Fault

    Sorry, there's not one hotpoint fridge in australia that I know off, so can't help with anything specific.
    Old fridges used klixon bi metal switches and mechanical timers(old tried and true mechanical technology). New fridges used printed circuit boards and thermistors (which don't fare so well with temperature and humidity changes so far apparently).
    The only way you can check you fridge is with a multimeter.
    If the freezer is cold and down to temp (ie well below 0C) , any klixon (if fitted) should be a closed circuit, any heater should be a circuit under 1k ohm, and thermal fuse should be a closed circuit.
    If that's all good and you have a mechanical defrost timer, wind it until it clicks out with the power off, turn the switch back on at the wall, and it should click back on in 30-40min, if not the timer is faulty.
    If you don't have a mechanical timer and you have instead a thermistor, the only way to test really is by manufacturers resistance and voltage charts. If you don't have such a chart, but everything else is good, it's the most common culprit anyway, so just replace it.

  19. #19
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    Re: Hotpoint FF200E Fridge Freezer Fault

    Quote Originally Posted by tonto33 View Post
    the main problem with these is that the evap thermistor fails and on some the drain holes are too small causing it too build up quicker even after defrost
    Hi I Have the same problem fridge getting warm can you tell me where the evap thermistor is located I will order one and fit it Thank you........

  20. #20
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    Re: Hotpoint FF200E Fridge Freezer Fault

    Quote Originally Posted by ABDES View Post
    Hi I Have the same problem fridge getting warm can you tell me where the evap thermistor is located I will order one and fit it Thank you........
    Yes and me... please
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    Re: Hotpoint FF200E Fridge Freezer Fault

    Dear All,

    You all can post me your refrigerators problem as i have good experience in solving refrigerator problem (Both for Frost Free and Direct Cool Type)
    I confirm you that if you follow my suggestion, your problem will get solved, Only you have to write me your problem at
    Hope to solve your problems.
    Last edited by WebRam; 05-03-2009 at 11:02 PM. Reason: email removed

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    Re: Hotpoint FF200E Fridge Freezer Fault

    Quote Originally Posted by amitsaxena View Post
    Dear All,

    You all can post me your refrigerators problem as i have good experience in solving refrigerator problem (Both for Frost Free and Direct Cool Type)
    I confirm you that if you follow my suggestion, your problem will get solved, Only you have to write me your problem at

    Hope to solve your problems.
    Why don't you solve his problem here on-line on forum. In that way you help many others with similar or same problem.
    Why that must be private?
    Are you just collecting e-mail addresses in that way?
    I am little confused with this privacy thing.

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    Re: Hotpoint FF200E Fridge Freezer Fault

    No, Mr Nike, its individual willingness to send me mails. But i agree with you hence will try to answer in this forum. Thanks for your suggestion.

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    Re: Hotpoint FF200E Fridge Freezer Fault

    Dear All,

    For the abpove problem,
    For sure there is deforst issue. Hence You all need to change the defrost controller sensor, as ice is not getting melt hence blocking the cold air and furthur icing of evaporator.
    If anyone can post the evapotaor complete assy picture then better as dirty 8 has done but i want complete assy.

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    Re: Hotpoint FF200E Fridge Freezer Fault

    Quote Originally Posted by amitsaxena View Post
    No, Mr Nike, its individual willingness to send me mails. But i agree with you hence will try to answer in this forum. Thanks for your suggestion.
    No problem, I just taught that is better to solve one problem for many peoples one time than solve one problem for one person many times!

  26. #26
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    Re: Hotpoint FF200E Fridge Freezer Fault

    Hello All,

    Just a quick word of thanks for this post - saved me a fee for an engineer call out.
    Usual story came home and thr fridge was warm - read the post and followed procedure and a few hours later cold milk again
    I had a bit of difficulty getting the back panel off as the ice had a taken a good hold so if it is stuck take care and be patient with hairdryer.

    Our fridge is about 2 years old and this is the first time it has happened - well it did start to collect ice on the lowest shelf, so bad the lowest drawer could not pulled out, but I treated symptom rather than cause for last 8 months.
    I expect it to happen again - regarding long term fix is the defrost controller sensor at the top or the bottom of the freezer? - both where totally iced over on ours

    Once again thanks for the post.

  27. #27
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    Re: Hotpoint FF200E Fridge Freezer Fault

    Had some issues with mine last year - having a wee at night!
    Emptied out a load of ice was ok for a few months... then it started to happen again, had a full freezer and not much time so just left it and it was a "round toit" job. Recently it stopped leaking, so i left it (read ignored it). It wasnt leaking so it must be ok I thought.......
    All of the water (ok ice) was now starting to fill up the element area/ducting in the back.
    This then frosted over the temp sensors and the botttom RHS duct. I think this is when the fridge ground to a halt......
    Tools for job: ice pick, phillips screwdriver, hair dryer or fan heater towels bucket...turn off 1st - and find a home for your food....
    Remove rear ducting 2 short screws, 2 long and 1 medium - bottom middle.
    pull the ducting off, may come apart in 2 pieces, 4 clips (2 each side). Pull the top off 1st, and remove the connector for the fan...
    remove this back part (it may well be difficult) with all the ice.
    Remove the ice with hair dryer boiling water etc... being careful not to damage anything.
    Clear out the drain hole - canned air might help...
    dry out unit and "assembly is the reverse of removal"
    Im going to post some pictures soon....perhaps some people can identify the sensors/components......
    I have noted that during the operation of the unit from time to time you get a cracking/crunching noise from the fridge, I assume that this is the build up of the ice expanding and contracting the plastic ducting?! This would be an indication to strip the unit......

  28. #28
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    Re: Hotpoint FF200E Fridge Freezer Fault

    Hi.....had exactly the same problem...thank God for this forum....saved money on sending out for an engineer!!!! Can you please let me know what the part number and where to get it from to fix the problem? Thanks for all of the help.

  29. #29
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    Re: Hotpoint FF200E Fridge Freezer Fault

    This model has a problem as we all do know so you got basically three choices

    1) every time the fridge stops working keep pulling out the draws undoing the the two panels not one till you get two the back and see the ice and de ice it
    then put every thing back how it was and wait till next time it does it again

    2)get a new fridge

    3)stop letting your wife use it as a deep freezer and over filling it and stopping the proper air flow thus making it freeze up behind the back panel

    ok

    p.s.
    there is a fourth option but i do not recommend it
    just to shoot your self then no more any problems for you lol [.....happy fixing ...!]

  30. #30
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    Re: Hotpoint FF200E Fridge Freezer Fault

    how did you get on with watchdog. I am looking at making a complaint re my ff200e to trading standards

  31. #31
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    Re: Hotpoint FF200E Fridge Freezer Fault

    OK: so I've got the same problem. Warm fridge. So tried taking the panels off inside the fridge. Got to a point, having pulled out draws, taken out two low screws, then the panels over the lights, and screws under those panels where there didn't seem anything more to take off. But found no ice - just warmth. Did I get far enough? Anything else to try or is time to swear a bit, promise myself never to touch anything made by those useless gits ever again, and then buy a new one by a reputabl;e company?

    Great resource and thanks.

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    Re: Hotpoint FF200E Fridge Freezer Fault

    Chunky99, you're in the wrong compartment!! It's the freezer panels you need to remove!

  33. #33
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    Re: Hotpoint FF200E Fridge Freezer Fault

    My water tray is the same. It slides of the top of the compressor where it was glued on with some gunk. It has clips at the top but no corresponding place to clip these to. ??? Heath robinson affair to fix some previous problem perhaps?

  34. #34
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    Re: Hotpoint FF200E Fridge Freezer Fault

    I have a similar problem with my FF200E. I bought it from Argos (England) and registered it 8 months ago with Hotpoint... Technically it should still be under guarntee but I can't find the original receipt. All i've got is the fact I've registered it with Hotpoint and i have a proof of purchase of 600 quid worth of equipment from argos in february lasty year. (Washing Machine and Fridge/Freezer)

    Thats the first problem.

    The symptons of the fridge/freezer are slightly different:

    My Fridge/Freezer does the usual cracking sound... thats supposed to be normal etc. Around 3 weeks ago I noticed a small (1/8 of a litre say) puddle of water on the floor underneath the freezer front bit. The water had leaked out from the freezer. On opening I had found the rest of the water frozen as it had trickled out.

    I wipped up the water, thinking we had left the door open and it had defrosted or something... again a few days later the puddle reappeared.. so after some digging and thanks to reviews/ and this thread I found out FF200E is a shoddy make with lots and lots of problems around the same issue.

    Thanks to the guides of the thread I popped open the freezer compartment took off the two panels and saw the metal grill/fan etc.

    Unfortunately for me I didn't notice such a massive ice build up. All I had was a small bit of ice form where it appeared the water had gather and overflowed out of the freezer. (Basically theres a V shape underneath the grill... water seems to have gathered there... refrozen and eventually once fill... overflowed down into the main freezer area and out of the door.

    Anyways.. I removed the ice.. defrosted the lot with a hair dryer (even the ice on the grill)... and crossed my fingers.

    Unfortunately a few days later... the same problem persisted. I tried turning the temp up to see if this fixed it... but nope.


    Has anyone had a similiar problem? I hear people mention the 'drain'. I didnt clear a drain hole when I went in... I didn't really notice one to be honest. When you talk about drain do you mean those holes in the two panels you take out? or did I miss something?

    Thanks.

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    Re: Hotpoint FF200E Fridge Freezer Fault

    you need Def heater & Cut-out and Gutter heater 1.73KOHMS plus both thermistors to cure this problem

  36. #36
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    Re: Hotpoint FF200E Fridge Freezer Fault

    cleaned it out again and noticed the drain hole, its small aint it.

    Poured warm water down it until it seemed to keep running down... turned back on and for a week and a half seems to not leak anymore.

    Prob will have to do the same thing periodically with the freezer.

  37. #37
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    Re: Hotpoint FF200E Fridge Freezer Fault

    we have the same promblems cold freezer and warm fridge thank you for this site we have removed the panel and removed all of the ice but when we have put the panel back our fridge is now cold but lights are flashing and we do not know how to get them to stop. would be grateful if anyone can advise us how to stop the lights flashing

    thanks

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    Re: Hotpoint FF200E Fridge Freezer Fault

    there are 2 dials on the top panel. turn them both fully anti-clockwise (off) wait a minute then turn back on. The fridge will not re-start for 8 minutes so don't worry if nothing happens straight away, but the flashing lights should stop flashing. If they don't, there is a fault somewhere.

  39. #39
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    Re: Hotpoint FF200E Fridge Freezer Fault

    Hi, I to have a problem with this fridge freezer. Fridge not cooling. Engineer has informed us that the problem is caused due to the fact my fridge is positioned next to my combi boiler (vokera Linea 24). The boiler however is fully insulated and does not appear to me to give of any heat to the touch. Indeed speaking to various gas engineers, they feel that this is not the cause of the problem. However hotpoint engineer states that if the room is to hot a frost free fridge freezer will develope faults. Any info on wether the boiler/fridge position is likely to be the cause of the problem would be appreciated

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    Re: Hotpoint FF200E Fridge Freezer Fault

    Sounds like Mr. Hotpoint is trying to blag it

  41. #41
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    Re: Hotpoint FF200E Fridge Freezer Fault

    hello folks.. same freezer. Same problem.. Opened it up. blasted the ice away...

    ...how long for the fridge to cool down?

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    Re: Hotpoint FF200E Fridge Freezer Fault

    "...how long for the fridge to cool down?" A couple of hours if all the ice has gone, sorry what exactly is the question?

  43. #43
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    Re: Hotpoint FF200E Fridge Freezer Fault

    Hi,

    My FF200E has started playing up today. I got the beeps and 2 flashing yellow lights, so turned the dials off and on again - the unit seemed to be operating ok after doing this.

    Then I inspected the frozen food properly and it was all defrosted.

    I removed the freezer drawers and unscrewed the panel and removed the fan panel. If there was any ice here it has now all melted and the drain hole is all clear.

    Any idea what the problem could be? I've just put a thermometer in the fridge to see if that is failing to keep cool too.

    Cheers, Jonny

  44. #44
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    Re: Hotpoint FF200E Fridge Freezer Fault

    Quote Originally Posted by ChimpRocket View Post
    Hi,

    My FF200E has started playing up today. I got the beeps and 2 flashing yellow lights, so turned the dials off and on again - the unit seemed to be operating ok after doing this.

    Then I inspected the frozen food properly and it was all defrosted.

    I removed the freezer drawers and unscrewed the panel and removed the fan panel. If there was any ice here it has now all melted and the drain hole is all clear.

    Any idea what the problem could be? I've just put a thermometer in the fridge to see if that is failing to keep cool too.

    Cheers, Jonny
    Update
    Fan is running inside freezer compartment. Compressor clicks on every few minutes for about 15 seconds but I'm not sure its actually working. Possible compressor failure maybe? Is there something I can test with a multimeter to confirm?

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    Re: Hotpoint FF200E Fridge Freezer Fault

    Quote Originally Posted by ChimpRocket View Post
    Update
    Fan is running inside freezer compartment. Compressor clicks on every few minutes for about 15 seconds but I'm not sure its actually working. Possible compressor failure maybe? Is there something I can test with a multimeter to confirm?
    You could try to change starting relay/PTC and capacitor/s, and if that doesn't help, than it is compressor busted.

  46. #46
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    Re: Hotpoint FF200E Fridge Freezer Fault

    Hi Guys,

    I have the same problem with my ff200e model....I bought it in july 2008 and it didnt have any problems. A couple of weeks ago, my wife woke up in the morning and found that there was a "door open" beeps from he fridge so she made sure she shut the door tight. The beeps stopped but aftre 4 - 5 days, the fridge was warm and food was defrosted. I checked the freezer and it was fine, no problems at all. So I turned the sensor knob to "super cool" but no difference. The next day I called the Hotpoint support as I have a 3 years extended warranty on it. The engineer came the next day, opened the freezer back panel and defrosted the ice with the hair dryer and left. Asked me to let the fridge stay off until the next morning. I switched it back next morning and the problem was still there, the fridge would just not go cold. I called the engineer again and he said he will come the next day as it was sunday and he wasnt working on Sundays. He came on Monday and did the same thing, opened the back freezer panel but there was no ice, so put it back and in the process on screwing the panel back, he broke the panel (cracked it) and left saying all is fixed. The problem was still there, so I called the Hotpoint again and explained to them what the engineer had done and requested not to send the same engineer again as he obviously did not know what he was doing. So they sent another engineer after 2 days (today - 31-03-2010). He did the same thing, opened the freezer back panel and found no ice....so he said the fan is not working as it should be.....he will order a new fan and the back panel that the previous engineer broke. But he said he would not be able to fix it sooner that 10-04-2010.....(10 days from today). I called the service centre again and asked them for the complians dept. I was told that someone will give me a call back in 48 hours to discuss my concern. I told them I am not happy with the Hotpoint service as when I took extended warranty, they told me any problems will be dealt with within 24 hours and its already a week and I have to wait for another 10 days for it to be fixed. No guarantee if that would fix it. I cannot beleive that Hotpoint service centre takes 10 days to get items from Hotpoint Warehouse. The same company !!!!. I would not recommend hotpoint to anyone anymore....and I am waiting for the day when this will be fixed. My last fridge freezer was Bosch and it lasted 10years with NO PROBLEMS at all. I just wanted to buy a larger, newer version...thats it...regret it now.

  47. #47
    frigfrustrated's Avatar
    frigfrustrated Guest

    Re: Hotpoint FF200E Fridge Freezer Fault

    I have an older Model Hotpoint (CTX14CYKRAD Serial # ZM745484) that has the exact same problems as described in the posts here.
    First the problem was, the freezer froze well, but the refrigerator was not cold.
    So, I took off the panel in the freezer, and defrosted with a hair dryer.
    That worked and the refrigerator food is cold.
    But now, it won't stop running.

    Any ideas PLEASE on how to fix this? (Am at wits end - 2 refrigerators in 6 months).

  48. #48
    frigfrustrated's Avatar
    frigfrustrated Guest

    Re: Hotpoint Fridge Freezer Fault

    Quote Originally Posted by 344martin View Post
    Sounds like Mr. Hotpoint is trying to blag it
    I urge all to cont corporate headquartes of G.E. Following is my letter;
    After having a horrid experience with a Magic Chef refrigerator, I chose to but an older model Hotpoint top freezer refrigerator. (Older models were made with more care - supposedly).
    I was very happy with the choice I made, However, after a few months the refrigerator section was not cooling. No problem - I took the freezer panel out - defrosted the vent with a hair dryer - and the food in the refrigerator is cold.
    Since I turned it back on - it will not stop running.

    I called your "support" number - and there is NO support. Only someone who will set up a costly appointment for service.

    I am truly disappointed in General Electric. Having worked for this company in the past I know that customer service and care was the highlight of the training program I went through to be employed with a sub-contractor for G.E.
    Where is it now? Non-existant.

    In searching the web for a solution to this problem with my model # CTX14CYXKRAD Serial number ZM745484 - I noticed thousands of the same issues with people from all over the world - especially in model #FF200.
    Most of which called your "support" line, and paid hard earned money to have a technician come out and use a hair dryer to correct the proble - only to have the same issue as I am now having.

    I am so fed up with corporate greed, and lack of care - that I will take this to the media if not resolved. Soon.

  49. #49
    jenipeno's Avatar
    jenipeno Guest

    Re: Hotpoint FF200E Fridge Freezer Fault

    my hotp[oint fridge freezer ff200e is having similar probs to the ones above .... frezer working brilliantly but fridge is warm ... i have removed both back panels and can only see bit of ice on the metal grill thing .... not a big chunk like quoted on other messages .... can anyone advise me what to do to help repair this problem as hotpoint are no help at all!

  50. #50
    worcs_mum68's Avatar
    worcs_mum68 Guest

    Re: Hotpoint FF200E Fridge Freezer Fault

    Quote Originally Posted by fredalfred View Post
    I previously posted problem of Hotpoint FF200E Fridge Freezer I purchased August 2007, product developed a problem in October with the fridge getting warm and the freezer getting to cold, service engineer came out, removed a panel and cleared fridge duct of ice blockage with a hair dryer and suggested we turn off the fridge freezer for a few hours every few weeks to avoid ice build up. Now have the same problem again and waiting a service engineer again under warranty. Have requested replacement product of a different model from Hotpoint, Hotpoint tell me I can have a replacement if the engineer can not repair the problem. Problem is the engineer may simply remove the panel use the hair dryer and claim the fridge freezer is repaired and working again, 3 months later I will no doubt have the same problem if thats the case. I think the FF200E has a basic problem with the technology having seen other postings on the web complaining of the same fault, can anyone suggest a good replacement Hotpoint product and advise on potential problem of service engineer insisting the fridge freezer is repaired and working ok,
    I have had the FF200E fail on four occasions in 3 years. Each time the engineer just defrosted and then it happened again. The last time he had the cheek to tell me it was happening because UK specifications are not cut out for extreme hot weather and that even though it is frost free I need to defrost it!
    Have found hundreds of complaints on the internet with frost free Hotpoints and have phoned their customer service and finally got a number not displayed anywhere where I told them I wanted a new fridge freezer or a full refund. I told her that the unit is not fit ofr purpose and that it should be replaced as the engineers are merely treating the effect and not the cause. I told her customers have been charged large sums of money to have the ice defrosted using their own hair driers and she said this should not happen under any circumstances! I have sent all my complaint in writing and have attached the web addresses of all the consumer sites with complaints, there are hundreds. They are coming back to me and I have an engineer booked for next Monday (they cannot guarantee a time and as we both work 8-6 is no good). I have told her Hotpoint know all about this problem and they are ripping customers off and fobbing them off with excuses when they know it is a design fault. I said if we had known this before I would have bought another make and not gone near Hotpoint with a bargepole! Watch this space, I am not resting till Hotpoint have put this right, otherwise consumer watchdog here I come...

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