Samsung RSE8JPUS Water and Ice Problem

Can anyone help me with this as Samsung are utterly hopeless!

My Samsung RSE8JPUS is producing ice automatically - that's good ...

But it's not dispensing it or any water. When I press the dispense button there's absolutely no response whatsoever. I was therefore surprised to see it was actually producing ice, but it would be more helpful if it could actually dispense it (and water too).

Any help gratefully received.

Many thanks

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