A colleague of mine recently reminded me of falling from a step ladder at aged16 some 10 feet into a large tray of fresh cream cakes. Having convinced myself i had covered my tracks regards to the damage , i was pleasently supprised upon recieving a bill for damaged goods from my then service manager.Luckily for me the customer did not review his maint contract later that year, i wonder now did he lack confidence in his service provider???????, ill never now!!
