Apples
28-09-2007, 12:28 PM
Hi all, just found this forum tonight. Having a lot of trouble with our Daikin ducted unit since day one. Have just sent an email to Daikin, here is a copy of it.
What is every ones take on our troubled a/c?
Cheers
Peter
Qld, Australia
RE: Faulty air conditioning ducted unit
I write to you with dissatisfaction of your DAIKIN DUCTED AIR UNIT product.
We purchased a Daikin fully ducted system for our new house about 4 years ago. Ever since the installation of the system we have had nothing but trouble with it. This will be my second letter to head office (Brisbane). CoolCo in Toowoomba are the distributers that we purchased the system from. I have had them onsite a number of times now to try and resolve the issue.
Basically it is not getting cold. For example, today Friday 28th September we had the unit running with the wall control panel set at 16deg. on high with only the main zones on. I let it run for about an hour and stuck a thermometer up the closest outlet to the a/c. The temperature coming out was 17.3deg. I have been told by the technicians that the air coming out should be around 10-12deg. lower than that set on the control panel. The outside temperature was 27.6deg. and the inside temperature was 26.6deg.
So it is back to square one again. On one visit from CoolCo the gas was taken out and weighed. There was only 1.5kg of gas in there instead of the required 5kg. After weighing the gas it was filled up to max again with a fresh charge. Instantly the unit worked like it never had before, it had icy cold air coming out. But slowly over time this failed, and the air was not coming out at the right temperature again. Back to square one.
On a later visit CoolCo replaced the condenser coil??? The one with all the fins. As they suspected a leak. Gave her a fresh charge of gas again and like before it was icy cool, and the heater function seemed to work better.
Since then we have only been using the heater function and have not had a chance to use the cooling function until the other day, as it wasn’t hot enough. Now when we go to use it, it's back to the original state that it was in when in was installed 4 years ago.
Last time I contacted you, I was told if I have further problems to recontact you guys and that you would send a technician out (from Brisbane). Well I can now say that I have had a gut full of this system. Originally when we went a/c shopping we asked for a system that could cool and heat our house with total ease. We wanted to have more cooling power than required just to be on the safe side. CoolCo said that they could install a Hitachi system(from memory) for $8000. But then also said that if we were going to stay in the house for a long time we would be better off getting the Daikin at an extra cost of $2000 because they are the best. So $10,000 later we feel that we should have in fact bought a different system.
Also we were never told (at purchase time) that we can only have all the bedrooms on or only the main area on. We originally asked for the whole house to be fully cooled. It was only on one of the last visits that CoolCo said that we can't have the whole house on a once. So when the kids go to bed, we have to turn the main room off......??? What's the point of that??? Having to sweat it out in the main area or go to bed at 7:30pm with the kids to keep cool???
I am asking you!What will you do for us as we have put up with this for far too long. I’m thinking that we get our 10K back and get another system or you guys come down and rip the lot out and re install a new Daikin system including the outside unit, inside unit and all the pipes etc.
I feel that there might not be any other solution to this problem. I don’t mean to be a whinger and complain all the time but hey, it’s not doing what it should.
I have a wife at home all day with a 6 month old baby and two toddlers. My wife also has eczema which is irritated by the heat. We need this problem sorted as soon as possible.
What is every ones take on our troubled a/c?
Cheers
Peter
Qld, Australia
RE: Faulty air conditioning ducted unit
I write to you with dissatisfaction of your DAIKIN DUCTED AIR UNIT product.
We purchased a Daikin fully ducted system for our new house about 4 years ago. Ever since the installation of the system we have had nothing but trouble with it. This will be my second letter to head office (Brisbane). CoolCo in Toowoomba are the distributers that we purchased the system from. I have had them onsite a number of times now to try and resolve the issue.
Basically it is not getting cold. For example, today Friday 28th September we had the unit running with the wall control panel set at 16deg. on high with only the main zones on. I let it run for about an hour and stuck a thermometer up the closest outlet to the a/c. The temperature coming out was 17.3deg. I have been told by the technicians that the air coming out should be around 10-12deg. lower than that set on the control panel. The outside temperature was 27.6deg. and the inside temperature was 26.6deg.
So it is back to square one again. On one visit from CoolCo the gas was taken out and weighed. There was only 1.5kg of gas in there instead of the required 5kg. After weighing the gas it was filled up to max again with a fresh charge. Instantly the unit worked like it never had before, it had icy cold air coming out. But slowly over time this failed, and the air was not coming out at the right temperature again. Back to square one.
On a later visit CoolCo replaced the condenser coil??? The one with all the fins. As they suspected a leak. Gave her a fresh charge of gas again and like before it was icy cool, and the heater function seemed to work better.
Since then we have only been using the heater function and have not had a chance to use the cooling function until the other day, as it wasn’t hot enough. Now when we go to use it, it's back to the original state that it was in when in was installed 4 years ago.
Last time I contacted you, I was told if I have further problems to recontact you guys and that you would send a technician out (from Brisbane). Well I can now say that I have had a gut full of this system. Originally when we went a/c shopping we asked for a system that could cool and heat our house with total ease. We wanted to have more cooling power than required just to be on the safe side. CoolCo said that they could install a Hitachi system(from memory) for $8000. But then also said that if we were going to stay in the house for a long time we would be better off getting the Daikin at an extra cost of $2000 because they are the best. So $10,000 later we feel that we should have in fact bought a different system.
Also we were never told (at purchase time) that we can only have all the bedrooms on or only the main area on. We originally asked for the whole house to be fully cooled. It was only on one of the last visits that CoolCo said that we can't have the whole house on a once. So when the kids go to bed, we have to turn the main room off......??? What's the point of that??? Having to sweat it out in the main area or go to bed at 7:30pm with the kids to keep cool???
I am asking you!What will you do for us as we have put up with this for far too long. I’m thinking that we get our 10K back and get another system or you guys come down and rip the lot out and re install a new Daikin system including the outside unit, inside unit and all the pipes etc.
I feel that there might not be any other solution to this problem. I don’t mean to be a whinger and complain all the time but hey, it’s not doing what it should.
I have a wife at home all day with a 6 month old baby and two toddlers. My wife also has eczema which is irritated by the heat. We need this problem sorted as soon as possible.