Makeit go Right
02-11-2006, 05:09 PM
I seem to get wound up each time I call Daikin, and so I avoid calling them up, unless I really have to, these days. Well that's been the way since they moved over to Weybridge.
But, I needed a Daikin quote today and braved myself again...
Rang them up….
“Hello, how can I help you?”
Me: “Hello, is this Reception, or Sales, please?”
“This is SALES, yes. How can I help you?”
Me: “I need a quotation for multi-split systems.”
“Okay. What’s the details, please?”
And, off I go, listing out all the details of the systems, etc etc etc. She asked a couple of pertinent questions about which FCUs I wanted, etc. Fair enough.
“What is your company name?”
Told her that
“Do you have an account with us?”
“Yes.”
“What’s the postcode?”
Told her that.
“Hold on a moment, please.” .
………………………………………….……………… (A minute passes by)
“Hello?” {new lady voice….bit like a fish-seller.}
Me: “Oh hello. I was just talking to a lady about a quotation.”
“What’s the details, please?”
Me: “Er, well, I just went over it all with the other person, is she dealing with this?” (confusion).
“She is in SALES, I am in APPLICATIONS.” {Said to me in a tone of “You Dummy! Stop wasting my time and answer my question!”}
Me: “Er, I’m a bit confused. If I need a quotation surely SALES takes care of that, yes?”
“What’s the details, please?” {contemptuous tone of “You Plonker!”}
Me: “Wait a minute. I want to understand what happens when I call up for a quotation…what is the procedure?”
The woman was really getting pissed off at having to answer this boring question and expressed it heavily in the answer: “When you call up you should ask for APPLICATIONS. APPLICATIONS deals with quotations. SALES deal with progress of orders.”
Me: “Oh, okay. Why didn’t the first lady just transfer me to APPLICATIONS at the start, when I asked for a quotation?”
“What’s the details, please?” {back to contemptuous tone of “You Plonker!”}
Well, it went on from there, painfully, and I finally dragged out the info I needed…..and thanked her.
Anyway, moral of the story:
1) If you want a quotation from Daikin, call the number and ask for APPLICATIONS.
Don’t ask for SALES (like you would with every other company in the UK), because they will just meticulously take down all your details and, afterwards, send you on to APPLICATIONS, who will take all your details again from the beginning, if you can keep your patience with them.
2) If you have ordered something and want to know when it is to be delivered etc, you need to ask for SALES. SALES deals with the contracts/progress etc.
3) I didn’t find out which department deals with invoices. However, if I ever get into that situation again (well, I won’t be buying their kit again unless I really have to – yes I am annoyed), I’m going to be real sure that ACCOUNTS is the right department to ask for as soon as the first person picks up.
But, I needed a Daikin quote today and braved myself again...
Rang them up….
“Hello, how can I help you?”
Me: “Hello, is this Reception, or Sales, please?”
“This is SALES, yes. How can I help you?”
Me: “I need a quotation for multi-split systems.”
“Okay. What’s the details, please?”
And, off I go, listing out all the details of the systems, etc etc etc. She asked a couple of pertinent questions about which FCUs I wanted, etc. Fair enough.
“What is your company name?”
Told her that
“Do you have an account with us?”
“Yes.”
“What’s the postcode?”
Told her that.
“Hold on a moment, please.” .
………………………………………….……………… (A minute passes by)
“Hello?” {new lady voice….bit like a fish-seller.}
Me: “Oh hello. I was just talking to a lady about a quotation.”
“What’s the details, please?”
Me: “Er, well, I just went over it all with the other person, is she dealing with this?” (confusion).
“She is in SALES, I am in APPLICATIONS.” {Said to me in a tone of “You Dummy! Stop wasting my time and answer my question!”}
Me: “Er, I’m a bit confused. If I need a quotation surely SALES takes care of that, yes?”
“What’s the details, please?” {contemptuous tone of “You Plonker!”}
Me: “Wait a minute. I want to understand what happens when I call up for a quotation…what is the procedure?”
The woman was really getting pissed off at having to answer this boring question and expressed it heavily in the answer: “When you call up you should ask for APPLICATIONS. APPLICATIONS deals with quotations. SALES deal with progress of orders.”
Me: “Oh, okay. Why didn’t the first lady just transfer me to APPLICATIONS at the start, when I asked for a quotation?”
“What’s the details, please?” {back to contemptuous tone of “You Plonker!”}
Well, it went on from there, painfully, and I finally dragged out the info I needed…..and thanked her.
Anyway, moral of the story:
1) If you want a quotation from Daikin, call the number and ask for APPLICATIONS.
Don’t ask for SALES (like you would with every other company in the UK), because they will just meticulously take down all your details and, afterwards, send you on to APPLICATIONS, who will take all your details again from the beginning, if you can keep your patience with them.
2) If you have ordered something and want to know when it is to be delivered etc, you need to ask for SALES. SALES deals with the contracts/progress etc.
3) I didn’t find out which department deals with invoices. However, if I ever get into that situation again (well, I won’t be buying their kit again unless I really have to – yes I am annoyed), I’m going to be real sure that ACCOUNTS is the right department to ask for as soon as the first person picks up.