MimiJane
30-08-2014, 02:57 PM
Hi,
We have a small John Lewis drawer freezer, which is about 2 1/2 years old. Just before the 2 year guarantee ran out we had the engineer out to fix it as we were hearing loud noises of ice dropping onto the base of the freezer. The engineer took the back off it, cleared a huge stack of ice that accumulated in the tray (using a hair-drier) and it was then OK for about 4 months, when exactly the same thing happened again. We fixed it ourselves this time, using the same technique, but 6 weeks later we're yet again hearing ice dropping!
Intermittently (and rarely), the alarm goes off when the freezer door has been opened briefly to remove food and also occasionally at night (so our neighbour tells us!) but, overall, the temperature doesn't really seem to have been affected much.
Is it worth paying to get an engineer out do you think? Is it an identifiable problem? Or are we best to buy another freezer? Obviously 2/ 1/2 years is not a long time for the life of a freezer, so we'd rather get it fixed if feasible - just don't want this problem to keep recurring.
Many thanks for any advice ...
We have a small John Lewis drawer freezer, which is about 2 1/2 years old. Just before the 2 year guarantee ran out we had the engineer out to fix it as we were hearing loud noises of ice dropping onto the base of the freezer. The engineer took the back off it, cleared a huge stack of ice that accumulated in the tray (using a hair-drier) and it was then OK for about 4 months, when exactly the same thing happened again. We fixed it ourselves this time, using the same technique, but 6 weeks later we're yet again hearing ice dropping!
Intermittently (and rarely), the alarm goes off when the freezer door has been opened briefly to remove food and also occasionally at night (so our neighbour tells us!) but, overall, the temperature doesn't really seem to have been affected much.
Is it worth paying to get an engineer out do you think? Is it an identifiable problem? Or are we best to buy another freezer? Obviously 2/ 1/2 years is not a long time for the life of a freezer, so we'd rather get it fixed if feasible - just don't want this problem to keep recurring.
Many thanks for any advice ...