bluegreg
13-06-2011, 09:19 PM
I purchased a Manitowoc model SY-0854A ice maker in March of this year to replace an older ice maker. A local refrigeration company quoted the price and installed it. The company that installed it has done work for us for 10 years and did the service on the old ice maker which was also a Manitowoc but a 1300lb remote unit that was 20+ years old. It produced more ice than we needed as we almost never emptied the 1000lb bin.
I asked the company what we needed and they quoted us a 600 & an 800lb air cooler units, saying say should be enough for what we needed. Only other option they offered was a new ice bin but said the one we had was fine. Ice maker goes in a small stock room.
We purchased the 800lb unit without the new bin. Immediately upon installation I noticed the extreme heat it put off. I questioned the company and he said the air cooled unit obviously put off more heat that the remote unit. We are a convenience store so heat has always been a problem in the store. At that point the unit was making ice but since it was still winter we didn't think much about the production. I did question the company about the heat and told him that we certainly didn't want to add any more heat inside the store.
The company technician came and explained that it was going to put off alot of heat and that the stock room temperature was over 110 degrees and the 800 lb. production was under optimal conditions and that it wouldn't produce at all above 95 degrees. He said the problem was that the stock room had always been very hot and he couldn't help that. I asked about a remote unit and he said it would have cost another $1500 which I would have paid had he said we would have the heat problem. I asked him if he gave any consideration to the heat the air cooler unit would put off and he said no.
Now it has turned warm and the unit isn't making hardly anything. Plus the heat it creates melts the ice very quickly. Contrary to what the tech said, that area of the store had not been hot and was actually one of the cooler areas of the store but now the temperature is over 85 degrees. Temperature is about 15 degrees cooler because the tech rigged some duct work to exhaust the heat into the attic which helped some (he charged me $160 to do this).
I've told him that the ice maker wasn't making ice, drops a sheet about every 20-30 minutes and often shuts itself off. He says the ice maker is working fine and we just have a heat problem.
My question is...since he was the tech that serviced the old machine and knew about the conditions in the store, he recommended this unit and did not give me any other options like a remote or water cooled machine, he admitted he didn't give any thought to the heat the unit generating being a factor and that he thought that heat was always a problem in that room (it wasn't), doesn't he bare some responsibility for his work? If that room was always hot, why did he recommend and sell us the air cooled unit.
I'm not wanting anything but an ice machine that makes ice. If we need a remote unit, than we'll be glad to pay extra. They don't seem to be willing to do anything about it and after paying him $4500 I'm willing to take him to court over this. I would sure appreciate any feedback and recommendations. Thank you
I asked the company what we needed and they quoted us a 600 & an 800lb air cooler units, saying say should be enough for what we needed. Only other option they offered was a new ice bin but said the one we had was fine. Ice maker goes in a small stock room.
We purchased the 800lb unit without the new bin. Immediately upon installation I noticed the extreme heat it put off. I questioned the company and he said the air cooled unit obviously put off more heat that the remote unit. We are a convenience store so heat has always been a problem in the store. At that point the unit was making ice but since it was still winter we didn't think much about the production. I did question the company about the heat and told him that we certainly didn't want to add any more heat inside the store.
The company technician came and explained that it was going to put off alot of heat and that the stock room temperature was over 110 degrees and the 800 lb. production was under optimal conditions and that it wouldn't produce at all above 95 degrees. He said the problem was that the stock room had always been very hot and he couldn't help that. I asked about a remote unit and he said it would have cost another $1500 which I would have paid had he said we would have the heat problem. I asked him if he gave any consideration to the heat the air cooler unit would put off and he said no.
Now it has turned warm and the unit isn't making hardly anything. Plus the heat it creates melts the ice very quickly. Contrary to what the tech said, that area of the store had not been hot and was actually one of the cooler areas of the store but now the temperature is over 85 degrees. Temperature is about 15 degrees cooler because the tech rigged some duct work to exhaust the heat into the attic which helped some (he charged me $160 to do this).
I've told him that the ice maker wasn't making ice, drops a sheet about every 20-30 minutes and often shuts itself off. He says the ice maker is working fine and we just have a heat problem.
My question is...since he was the tech that serviced the old machine and knew about the conditions in the store, he recommended this unit and did not give me any other options like a remote or water cooled machine, he admitted he didn't give any thought to the heat the unit generating being a factor and that he thought that heat was always a problem in that room (it wasn't), doesn't he bare some responsibility for his work? If that room was always hot, why did he recommend and sell us the air cooled unit.
I'm not wanting anything but an ice machine that makes ice. If we need a remote unit, than we'll be glad to pay extra. They don't seem to be willing to do anything about it and after paying him $4500 I'm willing to take him to court over this. I would sure appreciate any feedback and recommendations. Thank you