saidur
21-11-2009, 12:16 AM
July 08 a customer of ours needed a new Copeland D4RH-2500-EWM compressor. We got on to our local supplier who told us they could get one. After several weeks one was remanufactured by a Wimbledon based company and supplied and fitted. This lasted approximately 20 minutes before it blew up taking the main and delta contactors with it.
We got back on to the suppliers, who in turn contacted the remanufacturers. They basically said oh well we'll send you another one.
This was supplied and fitted along with new contactors. We kept a carefull eye on this one, checking it every few days, oil levels, operarional heat, run currents and pressures etc. All seemed fine until one day a loud rumbling noise developed. On inspection the main crankshaft bearing had gone allowing the rotor to core on the winding, luckly we'd caught it before it damaged the windings. It had lasted approximately 3 months.
Once again we contacted the suppliers who arranged to return this one. The remans' did an examination on this basically blaming oil contamination and liquid slugging (a usual get out clause I believe). And thus would not honour another replacement. We then went into a stalemate situation where nothing much happend, they had our money and our compressor and we had nothing to show for it. Eventually we demanded that they return our compressor (with a view of reconditioning it ourselves). After a few months a pallet load of scrap turned up, the compressor was all in pieces, the winding was toatlly trashed and it was definately not the compressor we had returned to them. Even the model number on the data plate was not the same.
Where do we stand legally on this, surely we should have the compressor that we purchased back wether it is working or not?
I believe our compressor had a new main baring fitted and was sent out to someone else as a remanufacture, otherwise why was it not returned when requested, and why now has another one turned up in it's place.
We got back on to the suppliers, who in turn contacted the remanufacturers. They basically said oh well we'll send you another one.
This was supplied and fitted along with new contactors. We kept a carefull eye on this one, checking it every few days, oil levels, operarional heat, run currents and pressures etc. All seemed fine until one day a loud rumbling noise developed. On inspection the main crankshaft bearing had gone allowing the rotor to core on the winding, luckly we'd caught it before it damaged the windings. It had lasted approximately 3 months.
Once again we contacted the suppliers who arranged to return this one. The remans' did an examination on this basically blaming oil contamination and liquid slugging (a usual get out clause I believe). And thus would not honour another replacement. We then went into a stalemate situation where nothing much happend, they had our money and our compressor and we had nothing to show for it. Eventually we demanded that they return our compressor (with a view of reconditioning it ourselves). After a few months a pallet load of scrap turned up, the compressor was all in pieces, the winding was toatlly trashed and it was definately not the compressor we had returned to them. Even the model number on the data plate was not the same.
Where do we stand legally on this, surely we should have the compressor that we purchased back wether it is working or not?
I believe our compressor had a new main baring fitted and was sent out to someone else as a remanufacture, otherwise why was it not returned when requested, and why now has another one turned up in it's place.