Trane Techview connection problem HELP!

[Billbo]

Hi All,

Having trouble connecting to a RTAC 350, I'm using the latest version of Techview with a HP laptop and a USB to Serial converter that I know is installed correctly. Error message reads "Connection Failed"

Can anybody help?

Thanks.

[Lowrider]

check the settings of your adapter, the settings should be in one of the manuals attached with the software, which version do you use??

[Billbo]

Hi Lowrider, Thanks for your reply. I have version 12.1 installed. Where can I find the attached manuals you mentioned to check my Converter settings?

Thanks!

[Lowrider]

Give me untill tomorow, I'll be in the office and access to the intranet and will find the settings you need! I do know of some issues with certain adapters, that's why we still by laptops with a serial port or have a adapter for our service engineers which does work, but that one is expansive.

Will get back to you tomorow!

[icecube51]

always having the same trouble whit serial/usb adapters. always fooling around for 30min. before i actually can start the real work.

Ice

[Tesla]

Hi Billbo and guys
I work on Trend and Tracer and have been told we have too many problems with usb converters and use laptops with a serial port. But I have ordered a belkin converter to try. I Will check this post tommorrow to see what works and what does'nt.

[Billbo]

Thanks for the responses Guys. Sounds like the converter settings could be the culprit.

I've been using it today on another product with no problem so the hardware works.....

[Billbo]

Can somebody that uses Techview with a USB to serial converter tell me, what version of Techview i.e. 12.1 and what operating system they have on the laptop i.e. xp, vista. Any other comments also welcome.

Thanks.

[Billbo]

Under preessure here, can any body assist?

[Lowrider]

I you start Techview you can enter help, there's a section on communication!

[Billbo]

Hi Lowrider, Tried using "HELP" but of the two tabs that appear I can only open "ABOUT" the other tab "SERVICE LITRETURE" I've never been able to open. Not sure why. Can you email me the info somehow?

[Lowrider]

If you PM me your e-mail I"ll send you the file

[Billbo]

Hi Lowrider, I've left my email in a visitor message to your profile pages.

Thanks

[chill bill]

hi guys, having the same problem with techview, connection failed. Just wondering if you sorted out the problem with the help file literature? I also cannot access help file!

[twinstar]

I change port of the adpter form COM10 to COM02, then the problem solved

[chill bill]

Hi twinstar, will try that next time i'm out on site. Did you use a usb to ser port converter, cause thats what i'm using. My comp has no ser port! Thanks for your help!!

[chill bill]

I had already changed to com port setting to com 1. It now tries to connect, but half way through connection comes up failed connection.

[twinstar]

Hi Bill,

I also use USB to R232 converter. when I install the converter, the system assign to COM10, but it did not work(failed connection). I check and find the COM2 is not in use. I change the Port number from COM10 to COM2 at advenced seting for COM10. then ok, pl refer to the attachment.