Lancs Bomber
21-02-2009, 12:48 PM
Can anyone offer me advise or their opinion regarding a problem i have with a customer.
The customer accepted a quote in december regarding the installation of a coldroom plus refrigerating equipment and commissioning it.
There was no completion date put in writing only that it maybe completed for xmas on a verbal say.
The customer was left to organise a sound level floor of which upon our first arrival to erect the coldroom the floor was deemed unfit as it was wet and unlevel.
The customer employed a builder to correct the floor and we had to re arrange to go back to re start.
We completed the full install in two days and didnt proceed with any further billing for the time/travel/fuel lost in the first visit as we deemed it a good will gesture.
The problem i have is that we cleaned the coldroom internally and externally with white spirits as this is what we have always used to remove deposits.
The customer complained that due to the smell he could not use it for 2 weeks and hired a refrigerated van to store his product at a cost of £300. Of which he has passed onto our company.
Like i said there was no completion date put in writing on the quote and that cleaning the coldroom was part of the installation. Plus had the floor been correct in the first instance then the install would have been completed sooner.
Does anyone have a view or any method of cleaning where i could possibly avoid this situation in the future?
Your feed back is appreciated!!
The customer accepted a quote in december regarding the installation of a coldroom plus refrigerating equipment and commissioning it.
There was no completion date put in writing only that it maybe completed for xmas on a verbal say.
The customer was left to organise a sound level floor of which upon our first arrival to erect the coldroom the floor was deemed unfit as it was wet and unlevel.
The customer employed a builder to correct the floor and we had to re arrange to go back to re start.
We completed the full install in two days and didnt proceed with any further billing for the time/travel/fuel lost in the first visit as we deemed it a good will gesture.
The problem i have is that we cleaned the coldroom internally and externally with white spirits as this is what we have always used to remove deposits.
The customer complained that due to the smell he could not use it for 2 weeks and hired a refrigerated van to store his product at a cost of £300. Of which he has passed onto our company.
Like i said there was no completion date put in writing on the quote and that cleaning the coldroom was part of the installation. Plus had the floor been correct in the first instance then the install would have been completed sooner.
Does anyone have a view or any method of cleaning where i could possibly avoid this situation in the future?
Your feed back is appreciated!!